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What is CRM software mainly aimed at; Sales, Marketing, Customer Service or Operations?

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Question added by Khatim Abbas Seed , BUSINESS CONSULTANT , Google
Date Posted: 2014/06/25
Ebin Alex
by Ebin Alex , Team Manager- Business Development , Crowe Horwath

CRM softwares are the Customer Relationship Management softwares  that covers a broad set of applications and software to help businesses manage customer data and customer interaction, access business information, automate sales, marketing and customer support and also manage employee, vendor and partner relationships. It is not only a software from one company and many varieties of CRM softwares are available in the market. 

Mohammad Dahab
by Mohammad Dahab , Business Developer , Optimal Gym

i think,

to be on track, maximize revenue and be in touch with your clients. it's very important even if you have a small business.

 

No need to buy expensive CRM solution, but it's important to find away to be on track even if by using MS office

Sara Naeem
by Sara Naeem , Trainee Finance officer , Wah Brass Mill

CRM software mainly aimed at customer support but it can be implemented for all operations,sales,marketing..I have done lots of E-mail marketing through CRM.Thanks

Divyesh Patel
by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

CRM software can be implemented for all Sales, Marketing, Customer Service, and Operations because they all deal with customers/clients.

 

 

ramesh subramanian
by ramesh subramanian , Team Leader in Symantec , Sutherland Global Services, Visakhapatnam

CRM or Customer Relations Management system is used in Customer Service or Operations . This is a very effective way to maintain the records of the clients/customers in order to provide excellent customer service.

Nasir Hussain
by Nasir Hussain , Sales And Marketing Manager , Pakistan Pharmaceutical Products Pvt. Ltd.

Good Day!!!

CRM (software or manual) mainly focuses to increase and mantain customers and covers all aspects you mentioned (Sales, Marketing, business development etc)

Mohamed ali MAHDOUI
by Mohamed ali MAHDOUI , IT Consultant , Polyservices

CRM is an answer to help companies. Bound with simple and intuitive, and the ability to share user experience and be connected to people and resources that users need  CRM makes the work easy by helping teams, users to rekindle the passion they entertain for their work they can send even more to their customers through new services more personalized, more Inovant more unique.

Raymond Igbo
by Raymond Igbo , Supervisor, Technical Support , Spectranet Limited

In a simple way, a CRM software is a business tool aimed at ensuring a more efficient and effective means of managing client. Like it's usually said "Don't just make a Sale.. Make a Customer".... Every Customer wants VALUE for money in any form and a business application that incoporate Sales, Marketing, Customer Service, and Operations further enhances a company's Pattern of business activity, creating demand for more  sales/services which inturn generates revenue for the company not sacrificing consumer satisfaction..

Gul e erum George
by Gul e erum George , Sales Activity Manager , R.B Avari Enterprises

CRM is basically Software used for maintaining Customer relationships, by saving their details in the system for further transactions and tracks.

Ssemujju kezekia james
by Ssemujju kezekia james , Accounts Executive , Lato milk Pearl Dairy Farms

CRM stands for customer relationship management. this software aims at managing and mantaining abusiness relationship with its customers 

Areeb Ali Khan
by Areeb Ali Khan , customer service associate , Intelenet Global Services

CRM Softwares are required to  properly manage and track your customer record  like what was the outcome of your last conversation so that you do not need to start from the begining

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