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I agree with the answer of Mr. Mohammed Rafi Shariq.
But would like to mention automation and using new muti-layer systems to reduce the cost and improve the quality.
Need to go with virtulization which will help improve the quality cost and risk. Using advance technologies such as load balancers will improve the quality and risk factor of sevice and cloud will help in cutting down the cost.
Setting SMART Service Strategy standard
1. Specific - what exactly will the customer experience be?2. Measurable - how can this be quantified?3. Achievable - can all service providers achieve this?4. Realistic - does the standard meet the needs of the customer Is it what the customer wants?5. Time-bound - when will the standard be delivered and how often?
1 - The quality is based on the viewpoint of the customer.
2 - The quality is the essence of the administrative process, and should be seen as a long-term goal rather than focusing on short-term profits.
3 - The quality depends on the participation of workers and staff and even the method is applied quality management must remove the barriers between the different sections.
4 - Use of data and information by statistical means to assist in the decision-making process.
In fact i do agree with both of Mr.: Mohammed shariq
&
Mr.: Yaakoub abdulaah
too
The targeted level of customer satisfaction.
I echo with Mohammad Thohamy Hussein..
