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The main benefits of pushing decision making to the far reaches of an organization are:
· Fleeting business opportunities can be seized quickly.
· Products and services better reflect subtle shifts in customers’ preferences.
· Empowered workers are motivated to innovate and take risks.
But while the value of such an approach is clear, particularly in a volatile business environment, there is also a built-in risk: an organization in which everyone is a decision maker has the potential to spin out of control.
