How will you answer to your customer when the goods are being damaged while delivering goods to the final buyer?

Process the goods or ((cargo)) are damage due to contracts between the importer and the exporter according to me incoterms explan how to import and export cargo in adation to expaln,

  who isresponsible for thecargo insuranc,who isresponsible for the the transfer cargo, who isresponsible for theclearance of cargofrom the sea ports,air ports andland who is responsible pay the fright