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Here is the List of Advantage and Disadvantage for the remote support
Advantage
1. It can save your time specially when your in the house or holiday
2. You can solve the problem easily if this is for application problem (like Microsoft Office)
3. You can multitask also
Disadvantage
1. When you dont have any internet connection within the vicinity
2. If the problem is in your operating system or your remote application
3. If the problem is the hardware like network card
