Should frontline customer service employees b involved in negotiations with customers or should this always b the responsibility management employees?

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Posted by:
Hisham Zaid
07-October-2013

Purchasing Negotiations Sale Negotiation Customer Service

Question added by Mohamed El Amine Boukada , Regional Sales Representative , Sarl El Aiz
Date Posted: 2014/07/07

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1 Answers

by Khaled Said , مبيعات , علوان

Should not involve customer service staff on the front lines in the negotiations with clients or should this always with management responsibility for staff?

should the sales rep

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Should frontline customer service employees b involved in negotiations with customers or should this always b the responsibility management employees?

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