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Ask short questions and listen
Reflect right attitude, tone of voice, body language, and facial expressions
Smile and show eye contact
Avoid interruptions
Avoid off-cuff and condescending remarks
Give praise when appropriate
Show interest
Be tactful and polite
Show patience and understanding
Remember to say please and thank you
Ask the right person
Don`t say you understand when you do not
Auditor skills and competence could include:
Audit principles, procedures, and techniques
Management system and reference documents
Organizational situationsLaws, regulations, and other requirements
Specific knowledge and skills for quality auditors could include:Quality methods and techniquesQuality terminologyQuality management tools and their applicationProcesses and products/services specific to the sector being audited
