How do you build a troubleshooting process?

By monitoring section 

The reform is through the planning teams

Hi Khalid,

Troubleshooting is a kind of Problem Solving mechanism and there are different methodolgies it may be usefull to solve problems. The most famous one is the Root Cause Analysis (RCA). This can be conducted by using the Ishikawa Diagram (also well-known as Fish-Bone Diagram or Cause-and-Effect Diagram). This can be easily used to focus on solving the very few issues that cause the very large problems (i.e. with20% effort can resolve80% of problems). 

Another methodology is5 Whys methodlogy. This is easier for simple problems and very effective.

I hope this will be very usefull for you. 

You can read more for this in: http://alertsite.com/what-is-root-cause-analysis.html

Also, you can send email and I will send you useful papers on this.

Best regards,

- Abdullah Al-Muaiqel.

The classic rule that I use, is: break the problem into sub-problems. Of course, you'll need to understand your process and its stages, and branch out all possible scenarios.

I usually do that visually by using a mindmap, here is a sample I made for you.

Each problem has its own process; depending on it's circumstances and causes, we build it.

When we have a problem this means; that there is something wrong, or something went wrong.

You may follow these steps:

1. First of all, we need to determine the problem exactly; be aware of everything else could be confusing. For example; when our problem is an employee's mistake; that doesn't mean that we have to blame him all the way of our process, or thinking about teaching him how to avoid such mistakes in the future (it is a great idea, but this is not the time for it, we can postpone that for later.)

2. What's the wrong? or what went wrong?

See what do we need to solve exactly? how can we rectify the situation?

3. Sometimes, there's no way and no time to rectify anything. What alternatives do we have?

4. How can we rectify our problem as fast as possible? It is always the best to consider the time factor; solving our problem early means that we are successful, and as just like the problem did not happen.

5. Be aware of the conflicts we might face. For example; do we have enough supplies for our solution?

6. Have a backup plan; you can divide your team into two group, or asking one person to work on plan B would be enough,

7. Don't be afraid to take the simple solution. Some people keep on looking for a better one, waiting for the perfect solution to come. (Its always good to think about being perfect or distingushed; but that should not leave us behind). We have to be aware that such attitudes might end without rectifying our problem.

8. Some people after they determine everything they have to do, they hesitate and take a long time to start the action. So go ahead and save sometime.

9. Review your problem, and keep on reviewing your solution while processing; you might be on the wrong path.

10. Keep a detailed feedback.