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CUSTOMER SERVICES DEPARTMENT=== QUALITY ASSURANCE DEPARTMENT ,,, THEIR MUST BE ZERO MANAGEMENT GAP BETWEEN THEM TO IMPROVE THE PROMPT QUALITATIVE SERVICES TO YOUR VALUED CUSTOMERS.
Customer Services Deptt and Quality Assurance Department coordinate each other in of customer dissatisfaction or complaint over product quality.
All the sections in the organisation will have to be involved
Customer satisfation is the function of each and every depeartment in the organisation
may be customer service is just front ending
CS dept receives complaint and forward it to QA for investigation, now QA need to involve all concerns depts which are involved in chain like warehouse, Production, Material Issuance dept, R&D, Purchase etc. After investigation inform to CS and take corrective action to stop recurrence with the help of all concerns
Quality Assurance dpt and Customer Feed Back Dpt control all this type of conditions
Customer Services Deptt and Quality Assurance Department These are the two departments that coordinate with each other in the event of customer dissatisfaction or complaint over quality of the product.
