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Usualy processes come in to the system after understanding the operations and running them successfuly. The process is nothing but a way that's found more optimal way of doing a job. This can be derived from best practices of industry, individual experiences or through finding the right way of doing after multiple iterations.
Hence, processes come from collective wisdom, collective experiences. I feel, once the process is in place, we always can improvise on it if we find it's not optimized. So, it's Process over people that matters for successful project management. A good process can make a mediocre person work well.
