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How you best define ITIL?

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Question added by Ishrat Ali Rizvi , Head of IT Operations/Sr.Manager IT& IS , Emirates Digital Wallet LLC
Date Posted: 2014/07/14
Muhammad Ali Hassan
by Muhammad Ali Hassan , Associate IT / Central Filing / MIS , GDF Suez SAMEA - Uch Power

Hi,

 

There are book definitions and there are made up.

 

I think it is the study and implementation of normalizing the behaviour of a group or company to fit the business needs in a most humanely and un detectd way possible. So the people dont deal with change as an enemy and rather embrace it un knowlingly.

Regards,

 

Ali

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