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1. Provide first-aid
2. Check with fellow accompanying Client/Customer for any medical requirements/attention needed by the subject person
3. Inform relevant authorities and arrange for further medical care
4. Ensure that business responsibilities are passed on (as per BCP {Business Continuity Plan}) so that BAU (business as usual) remains unimpacted
Search for a solution to the problem Understand customer needs
Calm him down and listen to him and to the NotesBody language to communicate honestly and transparently