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Active Listening Skills plays a major role in terms of communicating with clients and customers. It will help you not only to understand the language but of course will help you a more to understand the message that the speaker wants to convey. We have to take note that active listening skills walking hand in hand with effective communication. Actively listening to clients and able to understand the meaning of their message will give you more confidence to speak no matter if you are speaking to a person face to face or through calls.
active listening, making the customer to feel free and try to find the best possible way out.
Surely active listening. to make others listen to you, you must listen to them.
Yes Fida, active listening and allocating ample time for the customer to explain..
perceive that the good/service you offer to your client is a bundle of benefits, put yourself in the shoes of your client and feel whether your client in fact receive the benefits you offerred for which he paid the price. If not, find a solution proactively.
25 skills you need:::
Be a great listener
Great communication skills
Be calm and have patience
Keep your promises::
Develop the ability to manage expectations of customer complaints, stay up to date with company policies to ensure that any promise you make for a customer can be delivered.
Be honest
Proves you care about the client satisfaction even if what you are sharing not positive.
Is the costumer happy with the offered solution?
Double checking with your costumer ensures their complete satisfaction and helps improve your reputation with these customers .
Become an expert
Learn everything about what you are selling or the service provided .
Good body language
Be confident
Handle surprise well
Work under pressure
What if it were you with this problem ?
Putting yourself in the position of your customers will help you gain the right perspective in order to find a solution that if fitting to both the client and the company .
Use positive language
Have computer skills
Take an extra step
Doing more than a customer expects will definitely result in great solutions and loyal customers .
Learn from mistakes
Be a leader
Show that you can provide new solutions for customers proves your leadership and increases your professionalism.
Friendly and compassionate
Know your organization : interacting with your colleagues , the more people you know the easier your work can be .
Time management
Analyze :
Analyzing problems as soon as you begin to speak with a customer is a way to show your professionalism while also boosting your own ability to solve problems and discover new solutions.
Negotiate and persuade : knowing how to reach mutually acceptable compromises between you and your customer is essential for reaching win win results .
Understand human psychology
Have tenacity
Close the deal
Understading how to close a deal and get to a solution and finalize the call is an essential part of the communication process
