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How can we define levels of Service ? How Can we Step up ? What are the Perseption Points ? What Value to CustomerS ?

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Question added by Arif Khan , Service Quality Officer , HBL
Date Posted: 2014/07/18
Jack Wendell Pagaspas
by Jack Wendell Pagaspas , Financial Advisor , Insular Life Assurance Ltd., Tacloban City

Of course, if you're in the customer you need to give the customer satisfactions like answers the inquiries promptly, analyse the problem if there's a complain provide the appropriate solutions, answer the phone professionally. You let the customer vent out and the give the best service as you can. Assist the clients perfectly in a detailed oriented manner.

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