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I would make sure to explore every possible angle to know and confirm that I am unable to meet their needs. If it is an issue of time and availability, I will give a referral to one of my peers.
Thank you for your invitation...
If they're a valued customer then turning them down is not the best approach. You need assess and analyse their requirements, needs and wants in order to come up with an alternative solution which you are able to propose to them. Established businesses/organisations will always allow room for change in that you are able to sway a little to keep your client's because losing them could have an impact on the reputation of the business or client base. Using your knowledge, understanding, skills and expertise as well as the relationship or bond with your customer suggest ways in which their demands can be met, not necessarily in the way they visualised but in the way best suited to your business needs. Refrain from losing your client's but instead find alternative ways in retaining them to enhance yours and your company's profile amongst others.
Yes some times u have to say no but give him other options so that he knows u want to help and go that extra mile to save the relatoinship.
I would offer him a deal he can't accept and wait for a response.
It is important to keep the good manners, explain the situation and make them understand according to company policies; don't lose the trust of the client.
if in the beginning of the deal you feel there might be an issue its better to let the client know of the situation, and still try to get the job done. if not then be honest and offer the client another service as customer retention is important. the client should not feel neglected! :)
Good Day!!!
If you are taking your decision on genuine grounds, you dont have to be worry about the consiquences. Take your client into cofidence and share the reasons........ i am sure a good client will not leave you on your professional approach.
I will offer the client a deal that can't be accepted by him\\her and wait for a response.
YES PATIL ALWAYS WITH GREAT THINKING QUESTIONS........ SIR , IN THE SITUATION YOU MENTIONED ABOVE,,, I WILL REDESINE EVRYTHING TO JUDGE WHERE THEIR WAS COMMUNICATION GAP BETWEEN ME & CUSTOMER ? ITS ALWAYS BETTER TO START CLEANING FROM YOUR HOUSE IF YOU NEED A CLEAN CITY,,, I WILL THINK OVER OUR COMPANY,S POLICY ? PRODUCT PROFILE ? PRODUCT COST EFFECTIVENESS ? MARKETING PLAN ? PROMOTIONAL PLAN ? SALES TEAM FEEDBACK & FOLLOW UPS ...... THAT IS TIME IF YOU EMERGE ,,, BELIEVE ME YOU ARE THE TRUE FIGHTER......... NO BODY EVER CAN NOT BEAT YOU.
If you mean, you don't have the product he needs?
Try to find alternative solutions. If you stil can't, help him to look somewhere else but try to avoid connecting him with your direct competitors. After he buys, stay in the picture, ask him if he is satesfied with the product. In this way, he will trust you more and looks at you as an advisor.
If you mean he is asking for something but your company's policy or Management do not accept (for example additional discount), you can explain it to him and assure him that you will try to compensate that in the future.
Because we value our clients and their business so much, even if we turn down a request, rather than leaving it up to them to find another trusted source, we'll go out of our way to recommend another company/service that can help them accomplish their goals (even if it's a direct competitor of ours).
As a result, you're giving your client the message that you do respect them, you value their business, and their interests are in your best interests. And, most importantly, they will always remember that the last transaction / communication that they had with your business was a positive one.
