What you do with a guest check out and used charge services in the hotel and he refuse pay?

Refusal to pay an entire hotel bill is rare. Even a guest who was very dissatisfied is often willing to settle for a reduction in rate as opposed to not paying the bill at all. Many hotel training programs recommend that a desk clerk or even a manger listen carefully to the complaint, apologize and offer what is appropriate compensation. Reductions proportionate to the specific complaint are often part of a clerk's training. If no guidelines exist, consider the complaint relative to the cost. Many unhappy guests can be convinced to admit that some fee should be paid for the room if the hotel provided basic shelter and made a reasonable effort to address initial complaints.

Even if the guest is in an obvious rush, if he is refusing to pay his bill, deliberate conversation is mandatory. Defusing the situation without making it worse takes a clear head. As the number of guests waiting to check out increases, pressure mounts to end the situation. Whenever possible, invite the guest to step aside for a more private conversation. Have a colleague continue the checkout procedure. Deliberation conveys to the guest that the complaint is being taken seriously. Demonstrating that you are in control of the situation might convince the guest it is better to negotiate a discount than to try to avoid paying anything.

A guest might end the conversation by walking out without signing for the charges. In this case, it is likely she will dispute the charge with the credit card company. These disputes -- called chargebacks -- can take weeks to show up and even longer to resolve. By the time a clerk is asked about the circumstances, the particulars might be hazy or missing. If a hotel can present a credit card company with documentation about the problems and suggested resolution, it can sometimes keep the guest refund from being permanent. Especially in cases of refusing to pay for a hotel bill, credit card companies tend to uphold charges for services that were used.

If a clerk was unable to reach a manager or one was not available during the dispute, it's important to contact a manager and inform her of the resolution as soon as possible. If the guest left without paying or a rate adjustment was made, the direct supervisor should know of this. The manager also has to inform her supervisor up the chain of command. A hotel guest refusing to pay for his room can point to training that's needed or other operational steps that need to be followed to prevent similar incidents.

During check in process we must clear the payment and the guest must have credit letter from recognised company guarantee the payment or he pays cash in advance or he provide his credit card and we make preauthorization and with self payment we get1.6 of the room rate in order to avoid any inconvenience during check out 

If front desk didn't follow this procedure that mean they will pay for this mistake 

Some times we follow this but the guest ask for extending his stay and we ask him for more payment 

If you  followe the procedures and you have such case let your management deal with this because in such cases they may not release the luggage or they may find with certain guests that we can ignore this issue

?First of all , upon check in and I have to ask the guest what is method of payment he would to use

1-If the guest will pay cash I have to get down payment and if the hotel using opera system when you print the registration card the room rate will appear above the RC and I have to confirm the room rate with the guest (this procedure of individual guests only)

2- if the guest would like to pay in the end of the stay with credit card , then upon check in I have to get pre authorization for total stay plus one more night to guarantee if the guest had any check from any outlets

3-if the guest booked with travel agent , then as you know the travel agent will covering the accommodations and the guest will pay the extras only –then upon arrival I have to get from the guest credit card to have pre authorization or cash as down payment , and upon check out if the guest had anything from any out lets in the hotel and I will use the pre authorization and if he didn’t I will cancel the pre authorization as per bank procedure .

Then if check in procedure succeed100% ,You will not find any problems upon check out

My answer would be the same with Mr. Smadi.

I used to explain the actual cost and the rules & regulation of hotel & extra charges by softely which used to attract them by my words and make them to pay the extra charges. If then also they refused to pay the charge then i need to co-ordinate with them as much as i can, how ever i need to get the extra charge and the guest should be satisfied and should be comfort with our hotel.

WE WILL REQ TO DO CLEAR THE PAYMENT AND WILL GIVE THE GIFT OF SAMLL AMOUNT AS TOKEN OF LOVE, AND ASK HIM TO RE VISIT AGAIN

listen to him carefully without responding and he will pay himself  don't upset him

The most-often room charge dispute item I've heard of is pay-per-view movie charges.  In Japan, hotels have a system where there are vending machines in the hallways where guests can use cash to buy confirmation cards that they can use to unlock movies on their tv.  With this system, guests cannot claim they were overcharged for movies they didn't order. 

I agree with all answers , but some of guests are trouble maker or elusive , he know free and charge services befor check in but he try more to refuse payment for extra charge, i think the receptionist must be take from this guest enogh money in case a guest use any extra will deducte from his balance directery so that a reception has to know kind of the guest to decide a way how deal with the all guests.   

I agree with most of answers provided

every firm has different rules its up to rules of place where you r working