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You must fullfill guest's requirements, respecting him and paying attention on what he needs or asks.
The customer is always right because we depend on him. The customer must always leave satisfied.
Believe in human values. Show warmth and be courteous to satisfy the guest requirements in the best possible way. Do not discriminate in giving importance as you do not know who might become more valuable guest for you in future. Take their feedbacks and always appreciate that as an opportunity for improvement.
If the guest was informed by hotel managment or if he is a continuous client you can consider him as VIP.
You will do the normal procedure for everybody and make sure you have copy of their ID in any case may happen in your hotel.
Also, it depends how far will they go to gain your trust by asking you or you can ask them for some security step and if they comply or not then you can decide by their responce to your request.
First we have to know about the guest which kind of guest we r receiving and also we have to be very carefull and active while receiving the guest. then we can organise the things and service what & which kind they need.
maybe im right maybe i'm wrong but what i know and what i'm doing with my guests to be a friend to be close to them to be sometimes funny with them to be clear with them ...don't give excuses ....always be honest ...always give all your attention when they start talking ... Erase the word NO from your dictionary.....of course be always smiling .
