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The4 C's are:
1. Concurrence2. Content3. Commitment4. Congratulations or Continuation
Let's cover them one by one:
Concurrence is critical. Unless you and the trainee agree (concur) that there is a gap, and they commit to the improvement that's needed, you won't be able to coach to your full capacity for effectiveness. We need concurrence. Both you and the employee need to concur there is an issue. Once that's done, we can go on to the Content.
The Content: What's important is to identify the content that needs to be improved. What needs to be done? What are some of the issues involved? Normally when coaching is needed, it's either due to the fact that the employee doesn't know how to do the job (they just don't 'get it') or doesn't want to do the job. You need to find out which it is. The coach and the employee need to agree on the content, the issue and the problem. Only then can they make a commitment to solve it.
Commitment: The coach and the trainee need to agree. They can then make a commitment to solve the problem. Normally we're working with an intelligent, conscientious employee who wants to do a good job. With some coaching, the job will be done right.
Congratulations or Continuation: Once you and the employee have found the content that needs to be corrected, and you give them the instruction on how to do it right, and there is commitment it will be done, it's time for CONGRATULATIONS. Let them know they've done a good job. This is critical. It's most important you don't leave that part out. Worse-case scenario, its continuation. A little more work may be needed with some employees to reach the congratulations step.
concurrence
content
commitment
congratulations
control of result
continuous learning
current information (up-to-date)
catering within the session
Confidence,
communication
comments
control
• Confidence
• Control
• Concentration
• Commitment
