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Is Relationship Management focus higher than excellence customer service delivery?

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Question added by Edidiong Henry , Head, Customer Front Desk (Customer Service) , First Bank Of Nigeria LTD
Date Posted: 2014/07/29
Sam Eldin
by Sam Eldin , J2EE Architect/Lead/Developer, PM , Halal Farms USA

 

I believe this question is missing the word "Customer", and it should be "Customer Relationship Management (CRM)." CRM is the future of everything the world would be revolving around. Not to mention, Big Data is another big thing that goes hand-in-hand with CRM. I do have a project called Post Office Project which addresses CRM and Big Data and I have a website " http://crmdatafarm.com/" which has the Technical "Know-How".

 

Mahroofa Baluch
by Mahroofa Baluch , Customer Service Manager , Sunway Holidays

there is a fine line between both concepts. customer service delivery is an important part of relationship Management. therefore in order to have a continuous and fuller grasp on relationship management the service delivery excellence should be enhanced and developed!  :)

Muhammad  Sultan
by Muhammad Sultan , construction foreman , Alwasead Alaqarya

No if your Relationship Managment Focus higher than excellence of customer service delivry than you will be ready to suffer the loos because without customer satisfiction you cann't get a proper relation between you and customer ,

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