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A few things have helped in airing my Customer Service job effectively:
Being in customer service the best thing is when an irate customer is converted into a brand follower by my soft skills and customer support. When I am able to convince an irate customer that yes machines like computers and printers can sometimes go wrong but we give u the best deal.
The real challange of a customer service rep (he /she can be in a technical helpdesk or in a bank or telecom , ISP help desk )is to make a customer a brand follower . The real achivement is when u can accomplish it.
But some times due to certain cercumstances ( everything is not in our control ) the customer may not be happy (could be due to past experiance, could also be due to a bad phone lines , or the tools may be down), but still the dissatisfied customers survey comes in the reps names. And his/ her performance rating is affected. That is what I do not like.
I hate rude customers who has no manners.
I love meeting new people.
we love it when our senior staff is very friendly, we hate when they are abusive or rude.....
we should not mind customr`s (rude or polite it is a nature of the service).......
I love it all
good experience makes you happy for few minutes ....
but hard and bad situations makes you learn for ever ......
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