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Meeting customer expectation, first time, every time, all the time, and solving their problems in their own ways.
- Listen and pay attention
- Show respect
- Show involvement
- express your interest in serving them
ultimate goal of Customer service is to get maximum satisfaction of customer at every stage of sale cycle.
Based on what i have understood from your question intention .
this is the most interesting aspect that always keep customers interest at hand and ready to give excellence service at all time
Hear the customers patiently and with due respect. Then present the prodect or service with its unique features. Provide the service or offer the same whenever the customer demands it.
First you mean from your question about the Job istelf or our opinoin for the service, however for first as CSR i hink not any one can work as it needs a hard skills MUST be as , meaning what if any customer insult you or angry or speak to you with high tune volume by sequence it needs skills than other people to Join it , SECOND as reciver for the services i thinks its depends on2 factors , first the customers needs , second if customers needs can be solved on time or need time and MUST make follow up with him / her to always lets the customers feel for sure he / she is number1 to the company.
