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Kill them with kindness. Go a little above and beyond if you have to. Remember, they are only there for a short time.
Here are five strategies that will help you to solve a guest complaint in a smooth and professional manner:
First of all i will listen to the customer what the complaint is about, and will find a way to solve the problem without saying no to the customer. also will follow up on the complaint with the managment & give the feedback to the customer until the problem get solved.