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Well this a very important question that needs books, I will take on aspect which deals with employees who cannot communicate with each other and very sensitive to what others say.
I will teach my staff the following rules:
- Repsect is the base of every conversation
- Follow the order: Listen-Think-Say
- Every opinion/ idea is good, but may not be best
- When you give your opinion on something or someone, never use the term: "You are... (for example: wrong)". Who ar e you to judge?. Use always the term: "I think you are wrong"
- Give only Constructive criticism
- Show interest to the one who talks
- Never underestimate your colleagues
- use terms like "thank you", "sorry", "may I" more often
- ....
There is much to say about this issue.
