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Total quality:
1. This is to avoid chaos.
2. Quality is governed in unified system
3. There is always a mission and vision
Total Quality Management (TQM) is a philosophy in which the core focus is meeting the customers' needs and ensuring their satisfaction. Quality in all levels of the organization and reduction of waste are the key components. Implementing Total Quality Management must start at the top. Upper level executives must not only embrace the concepts of TQM, but must also be actively involved in promoting the customers' needs first.Read more : http://www.ehow.com/how_2089232_implement-total-quality-management.html
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