Should you avoid personal issues when talking to customers? How far can you go when personal issues arise?

Well, i never discuss personal issues with client but of course they mention their personal stuff a lot and sometimes try to know more about my personal life. I think it's easy to avoid getting into personal issues with clients it just requires a lot of patience and intelligent answers. First, if a client starts talking about his personal issues with u, you shouldn't interfere or give opinions. Just smile, nod and try to change the subject nicely. If he insists on listening to your opinion, just point out that you haven't experienced a situation like this plus you don't know the people involved so you can't judge and jump to another topic that isn't personal. If he pushes to know more about u personally answer his questions with short, general answers. But if he gets too personal you can just point out with a nice smile "I don't like discussing this issue/ That's too personal and I prefer not to discuss it"

Whenenever once encounters consequences where personal issues are attacked, I belive ignorance with patience is the best solution. Also to maintain the kind gesture becomes a challenge therfore it is best to avoid carrying on long unnecessary conversations with customers that would consequently prevent such stituations where an indivial is bombarded with private queries.It is typically unethical beheviour to encourage parties that like to indulge in people's privacy. 

Everybody needs some comfort, a hug, a listening ear at some point in their life.If i get a chance to offer that,i will wholeheartedly.A customer is also a human being.

Personal issues will have to be totally ignored and there is nothing official about it. So you should learn to suppress it intelligently when ever it arises.

I think personal issue should be part of personal life when you are dailing as a professional

when there is no strong relationship with customers, it will be better to avoid personal issues, yet if personal issues arise I should listen carefully to customer then show up sympathy, it is a sign that customer start to trust me.

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I believe a sales person should not start talking about personal issues, but when the customer starts, I see it as a positive move. I see it as a signal that the customer wants to get closer. This is an excellent opportunity to show you interest in him and in everything he is interested in. If you do not show that interest, he will see it as a rejection which will have a negative effect on your business relationship.

In businesses where sales is actually a continuous process (for example in service provisioning), you cannot avoid that.

While talking to Customer being a Sales Person you should not discuss Personal Problem yet if personal issues arises and customer shows interest then this is opportunity to get closer with customer and it is a sign that customer starts trusting me

Yes, I must avoid problems while talking to customers and reaching with the customer to a point of understanding and solution to the problem