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Since knowledge management lies in the discovery of knowledge, storage and dissemination of then applied, each process from previous operations are of great importance, and as we talk about the most important part, or the difficulty of the largest in the knowledge management can say that the knowledge discovery process may be the most difficult in the knowledge management , because this process requires a large effort by employees within the company, or even could be used by some experts from outside the company, and this requires a double effort and thus can be considered the hardest part of the knowledge management stage to attract knowledge.
The toughest part in knowledge management is to keep information accurate, structured and understandable. You need to have a properly managed system for the entire information flow across your organisation and towards customers. Having a team that acts as a gatekeeper according to set standards is a great idea in this context. Only when handled with a lot of continuous effort, knowledge management will help your staff and customers alike.
I have published several articles dealing with this area, they might be helpful: