Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

How can one predict the ideal staffing pattern to cater to fluctuating call volumes (incoming/outgoing calls) ensuring maximum utility of resources?

user-image
Question added by Fabian Saville , Customer Service Specialist , DHL Global Forwarding
Date Posted: 2014/08/19
Vivencio Estrecho Ruiz Jr.
by Vivencio Estrecho Ruiz Jr. , Bank Teller , Remittance

You should have the enough staff in your facilities to ensure and maintain the correct volume calls are being catered,to avoid cramming and satisfies the clients inquiries. 

More Questions Like This