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What is net promoters score in survey metrics?

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Question added by Subhranshu Ganguly , Quality Analyst. , WIPRO
Date Posted: 2014/08/20
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Divyesh Patel
by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

NPS is designed to provide a simple but accurate metric for assessing customer loyalty, which can be used to align an organization toward delivering above-average growth.

 

The NPS can be divided in three categories: Promoters, Passives and Detractors (opponents).

 

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