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How best should an angry and furious customer be handled?

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Question added by Victoria Babirye , Guest Relations Executive , LAKE VICTORIA SERENA RESORT & SPA
Date Posted: 2014/08/25
Muhammad Faisal Mohsin
by Muhammad Faisal Mohsin , Manager Admin/Instructor , SHAHAB ACADEMY ® Primary & Secondary School

If you are handling Customer Personally, Then First Let him Speak out all his Anger in listen Quitely & Attaintively, soon he must take a Break then Ask his name offer a seat a Glass of water, then Talk to with an Empathy with Friendly Body & facial Gestures, Solve the Problem or atleast buy some time for Resolution of complain 

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