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What is call closing ?

How should a call be closed so that the company is assured that the customer would never call for the same issue again and would be able to resolve to issue himself , herself if the issue reoccurs. In a technical helpdesk the customers understanding of the trouble shooting steps is even more important do you agree?

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Question added by Subhranshu Ganguly , Quality Analyst. , WIPRO
Date Posted: 2014/08/28