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What is tpr , fcr?

How do you know that it is a total problem resolution(TPR). An FCR first call resolution is always desirable but how far is it possible

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Question added by Subhranshu Ganguly , Quality Analyst. , WIPRO
Date Posted: 2014/08/28
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Divyesh Patel
by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

Hi Sir,

I have no idea what tpr and fcr mean. I am waiting for other Bayt peers to answer this question so I may learn.

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