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What is tool usage error?

If an agent makes a typo error in spelling the customer’s name it can de a major reason for the customer becoming a detractor. So is the use of phonemics in the verification process the answer.

Customer Service
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Question added by Subhranshu Ganguly , Quality Analyst. , WIPRO
Date Posted: 2014/08/28
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Divyesh Patel
by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

Thank you for your request.

Apologies but I have no idea what tool usage error is.

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