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What is service level?

Is it true it means many things. Could be total calls handled, quality of customer service given found out by the s-NPS, % promoter -% detractor survey, or is it revenues per call (RPC).

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Question added by Subhranshu Ganguly , Quality Analyst. , WIPRO
Date Posted: 2014/08/28
Divyesh Patel
by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

Service Level can be defined as the service quality for a given activity. 

Service levels may relate to:

  • Reliability of Service

  • Quality of Service

  • Quantity of Service

  • Safety/Risk/Security

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