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What is a misrouted call ?

If too many calls are misrouted does it lead to higher cost and bad customer experience? If I have called the TV dept of a consumer durable co and the call is misrouted to the tablet debt then to the laptop dept. My call is transferred many a times and when the call lands in the correct dept I could feel frustrated.

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Question added by Subhranshu Ganguly , Quality Analyst. , WIPRO
Date Posted: 2014/08/28
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Armina Babqorri
by Armina Babqorri , Office Manager/Executive Assistant , MOBH Holding Group

Misrouted call is a call transferred in the wrong destination 

Sherry Ann Gulapa
by Sherry Ann Gulapa , Division Assistant , Sanofi aventis Philippines

Misrouted call is a wrong tranferred call by an operator.

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