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What are some phrases that you can use when handling complaints?

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Question added by salah hamza , Catering Sales Manager , Al-Washim company for food services
Date Posted: 2014/09/01
Irina Chepel
by Irina Chepel , Personal trainer , Freelancer

Agreeing with customer's unsatisfaction, phrases that shows that you are "on his side"

Umbreen Sultan
by Umbreen Sultan , Collection Officer , Hadaf Al Khaleej, Tahseel

humans are subject to errors.

 

Shaher Rawashdeh
by Shaher Rawashdeh , Sales associate , DGS

Can you hold for a minute. will get in touch with the technical team and your problem will be resolved as soon as possible

Deleted user
by Deleted user

agreed with all

padmakumar pathiyil
by padmakumar pathiyil , Marketing Consultant , Management Consultancy

Anything that is going to make the customer important will make the customer bit comfortable. Normally asking questions is one way of making the customer important. I have mentioned some of the phrases which i feel can do the trick.

" I can Understand your concern"

" Can you please elaborate on the issue"

" How may i help you"

" You are absolutely right " but then again.

" Don't  you feel an email to me in this regard would be better?"

" Shall I get back to you after I consult with the concerned department?"

" How do you think in your opinion this can be sorted out?"

" Will a standby unit serve your purpose?"

 

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