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Could you specify why Customers complained ? What the root causes which push the customers to file a complaint?

Complaint Handling Complaint Management Customer Relationship Management
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Question added by akram adel , Assistant manager /Analyst customer complaints , mohamed nasser al sayer & sons
Date Posted: 2014/09/03
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SHAH ATAUR RAHMAN
by SHAH ATAUR RAHMAN , Co-Founder , Linkart Ecommerce Pvt. Ltd

The biggest reason for a customer to escalate is Delay.

 

Delay and Communication Gap is the biggest reason of customer dissatisfaction.

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