When you handled customer complaints, how do you know if your customer was really happy?

1. Ask Them

2. Create questionnaires and surveys

3. Conduct focus groups

4. Connect on social media

There is nothing wrong to ask a customer whether he is satisfied with the service provide. this will reveal his feelings.

face expressions tells every thing & if you are handling complaints through emails or phones then their reply tells you they are happy or not , if you are getting good response obviously customer is satisfied.

When he says he is happy. A customer spending his hard earned money will never fake his satisfaction.