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How can call center improve customer satisfaction?

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Question added by Farah Husni , Supply Chain Manager , Supply Chain Corp
Date Posted: 2014/09/04
Divyesh Patel
by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

  1. Courteous

  2. Prompt response

  3. Fast query resolution

  4. Respect

  5. Communication skills

  6. Knowledge of products/service

 

haythem salem
by haythem salem , Beirut International Airport, Duty Free Shop

* Show respect

*Always put yourself in the customer's shoes.

*mention the name.

*Product knowledge.

* exceeding the customer's expectation.

*to lesten and not to hear.

 

Muthunna Derwish
by Muthunna Derwish , Project Manager and Business Development , Olive Arabia Company

  1. Know your product and listen to the enquiry
  2. Never say I dont know or No
  3. Solve the enquiry and if you can not then take the customer name and number and tell the customer that you will call  back with the solution

lamia  alaubaidi
by lamia alaubaidi , Marketing Manager , Vanguard Management Consultants

1.Listening to the problem or requirement.

2.fix it from the first call, if possible.

3.follow up the case .

4.take care of the customer/ he is the VIP person here.

5.stay calm, patient & ready to help, etc...

Ace Gabriel Acal
by Ace Gabriel Acal , Liaison Officer , Air You Go Travels Philippines Co.

By giving the exact information and details. For customer 

Deleted user
by Deleted user

1. the agents should be fully aware of the product/service they represent to be answer any question asked by the caller

2. should be attentive empathic listener, not just hearing the inquiry/complain thrown at him by the client

3.the agent should be creative in finding ways to help

4. the agent should be fast and geniunly willing to help the clients

Saif Eldin  El khazin
by Saif Eldin El khazin , Operation Manager , NMC Hospital

train the staff shair the idea improve the team work improve the communcatin with other department follow up complaines call the customer for quick servy 

 

normalyn abuan
by normalyn abuan , Training officer , Sofitel hotel

by listening properly to the customer and to meet their needs with your all confident product knowledge and abilities to encourage client.

kashif raza
by kashif raza , Consultant 3 , Limtex Infotech Limited

call center improve customer satisfaction by providing customers for what they need better and faster and it is also possible when you'll have these qualities:-1)Good Listening Skills;2)Good Product Knowledge;3)Be Patient;4)Never Say "NO" to your Customers;5)Be Courtious and Polite;6)Fix The Issue From The First Call,if possible;6)Follow Up The Customers By Giving Routine Check Up Call;7)Be Confident and Put Yourself In Customer Shoe and always be ready to Help.

 

Ibrahim Hussein Mayaleh
by Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed

The most important things are:

- Show respect

- Let hem feel your involvement and you care

- Be polite and friendly

- Help hem as much as you can

- Always end the conversation with the question, can I help you with something else?

Muhammad Junaid Javed
by Muhammad Junaid Javed , Senior Customer Support Executive , trg

By Providing them Excellent support.

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