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BMC Remedy is an IT Service Management tools which is developed by BMC software solution. It being used to log all end-user/customer complaint and being monitored and directed to any IT Support that will resolve the request. It works on the basis of ITIL standards.
BMC RemedyITSM tool is an Ticketing Tool .Which is largely used in any Big Organizations to meet the day to day needs of employees or customers in form of IM,PM,CM or SR .Which is also accountble for all the Assets(ip and non ip) exsitning in an organization which are stored in CMDB using automation .Asset managment which is used for accountability and to reduce cost ,SLM for service level agreements,Assignments,Security in form of roles and permissions or entitlments(SRM),Reports..etc.This entire ticketing tool is developed using the best satandards of ITIL.which servers as an interface for the end user for selecting service offerings(SR) or to reach to team for resloving issues(im,pm,cm).
BMC Remedy is an IT Service Management tool Developed by BMC Software solution. It works on the basis of ITIL standered.
BMC Remedy is a ticketing tool developped by the Remedy Corp using ITIL process standards. This tool is specifically designed for IT industry. By using Remedy tool we can manage -- Incident Management, Service Management,Problem Management, Change Management & Capacity Management ..etc. Also, it defines SLA's (Service Level Agreements ) between two parties i.e client and vendor and is used to measure the Quality and Quantity of work done by the various internal teams. Further, this tool is especially used by Top Management to get bird view of work done by various teams by generating Reports.
BMC Remedy Action Request System (ARS) is a proprietary application server developed initially by Remedy Corp and acquired by BMC Software in 2002. It is best known as being part of the BMC Remedy IT Management Suite, a set of applications that runs over ARS.
BMC Remedy is a tool to Create, Track, Modify and work on Tickets. Which has imense information to note every field and category, It is vast with many supporting groups etc which makes it an ideal ITSM tool for Ticket management
BMC Remedy is an ITSM tool used for measuring IT key performance, ITIL alignment, identifying the vital business function and service delivery management.
BMC Remedy is an ITSM tools. It would help you in creating Incidents , problem tciekts and change request respectively.
With the help of Remedy , we can fetch SLA reports and also we can keep an eye if any SLA is going to breach.
BMC Remedy , basically it is used for ticket management.
