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You can’t teach employees to smile. They have to smile before you hire them. Do you agree?

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Question added by Vinod Jetley , Assistant General Manager , State Bank of India
Date Posted: 2014/09/09
Vinod Jetley
by Vinod Jetley , Assistant General Manager , State Bank of India

"From this date you are instructed to employ only good-natured people, cheerful and pleasant, who smile easily and often. This goes for every job in the house, but at present I'll insist on it only for people that come into contact with guests"

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