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Hi Mike,
The answer to your question is Yes there is a difference . BPO is Business Process Outsourcing its not just Customer Support like a Call Center. BPO provides Technical Support and Sales for the growth of the Business and Etc. Call Center and BPO may sound a lot alike due to the process it follows on taking calls for the customer but it differs in the support and services provided to the client or the customer.
Hope this answers your question
With Regards,
Subash Palani
