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Conflicts or misunderstanding can be controlled by effective communication..you can melt the heart of any one by your good behavior ,sweetness and softness of your tongue..
That is one of Top Management role through:
1- Declaring responsiblities for each employee
2- Clear Vision
3- Common understanding of objectives
These days people do not care about it as direct involvement is limited to only where there is short term direct benefit. However, misunderstanding and conflicts among two manpower within the team hurts the potential for productive team efforts. Therefore it is important to give space to voice their concerns / suggestions / ideas by fully involving them and act upon it convincingly to build inter dependency, trust and respect for their potentials / skills.
The reply depends on how frequent the conflict is taking place between two employees in the same team. Moreover, the reason of conflict is also essential.
If the conflict is purely professional and related to work process, then the team manager will be ready to have a meeting fro both of them and try to carry a mediation and understand the issue in its details. If the problem continues this means there is something deeper between the two employees taking place maybe jealousy, competition, or other personal matters. In this case, the manager is supposed to work on separating between the two in a way that work flow continues normally and so that the two employees wont be fired due to the lack of professionalism.
1. Listen to both parties, never take sides.
2. Do a simple activity to demonstrate the importance of teamwork and good working relationship.
3. Resolve the problem by finding a common ground
4. Don't separate them, but rather let them work together on a specific task.
5. Guide them and always give them words of wisdom.
Well Communication is the key for all Conflict. Listening the problem and respect everyone opinion , try to find out the alternatives, Then final resolve, response the problem
Focus on the solution rather than the problem.
At work, it is important to maintain composure and self-control; people who do so are viewed more positively by their co-workers.
1. Respect with their ideas.
2. Good communication.
3. Do not argue, but request to address the solutions.
4. Acknowledge their contributions.
5. Do not dominate as team member.
AGREED WITH ALL.......
Your Status in the role is key. for example manager etc.. However as most people have all touched upon, listening is key to any conflict, they need to no your concerned with the matter. Taking sides can be dangerous and not professional, as most people know Chinese whisper is common in most organisation. To sooth the misunderstanding, address the problem, sympathise, allow them to see from other angles which in return you are bringing them closer to your outcome and try to heal with solutions for both parties.
