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Incident management process is structured and systematic approach describe the required steps, roles and responsibilities to manage the incident which mean you should identify your potential incident and develop plan to manage the risk from releasing to generate the incident and how mitigate the consequences if incident occurred. and come with recommendation to prevent the incident in future that mean
PLAN.... DO... CHECK ... ACT cycle
...process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
