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"The best salespeople spend 80 percent of their time listening, not talking," says Marc Willson Do you Agree? If yes then Why??

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Question added by wasiq waheed , FRONT OFFICE SUPERVISOR(Looking for a New challenging position In U.A.E) , SHELTON HOTEL
Date Posted: 2014/09/21
Subhranshu Ganguly
by Subhranshu Ganguly , Quality Analyst. , WIPRO

Yes it is true even with custoemer service. This is because u have to find the inner meaning about what the customer says. As he may be meaning something else. There are many things hiden which has to be understood before responding . And that answer has the potential to create a promoter or a detractor. So the sales reps response has to be very careful. He has to speak less and spend more time to think what the customer really wants.

wasiq waheed
by wasiq waheed , FRONT OFFICE SUPERVISOR(Looking for a New challenging position In U.A.E) , SHELTON HOTEL

Yes Key Words for Better Customer Services. That i always follow.

Deleted user
by Deleted user

Customer is the key to business success. So, knowing the customer is the essence of effective sales and marketing. You can know the customer best by listening not by talking.

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