Only sales department is responsible for the rejection of proposal from customer? Many small businesses owner keep on blaming sale persons for if...

YES ,,, IF THERE IS NO PRE SALES & POST SALES DEPARTMENT ,,, NO CUSTOMER CARE MANAGEMENT ,,, NO MARKETING DEPARTMENT .............. ======= ......... THEN SALES PEOPLE ARE RESPONSIBLE FOR LOOSING CUSTOMERS OR PROPOSALS BUT OTHER WISE ALL THE DEPARTMENTS HAS TO SHARE THIS PROBLEM............. GOOD DAY

I am agree with Mr. Krishna and Zafar Abbas answer.

Customer case should be there at all the points of involvement, so that minor lapses he may not take seriously and a mechanism exists recoup his confidence level from a different  source.  And one more Sales department should always try for a perfection for no chances to complain and need be trained for.

Agreed to Zafar and Krishna, their answers are complete.

How do you deal with no? Or maybe even more important: How do you turn a no into a yes?

There actually are a lot of ways to turn a no into a yes.

Here are five ways you really can turn that no into a yes:

1. Get a clue. No doesn't always mean no. Instead, often, it's just an easier answer than, "I'm not sure" or "I don't know" or "I'm not ready at this moment to give you an answer."

So your first step is to be able to ascertain whether a no is really just a way to buy some time. Small-business owners with whom you deal often resort to saying "no" because it saves time and is simply easier.

Lesson: No does not always mean no.

2. It's not you, it's me. George Costanza's famous breakup line is as applicable in business as it was on "Seinfeld." If you hear "no" a lot -- too much -- it is probably a hint that you are doing something wrong. The challenge then is to zero in on what that thing is. It could be any number of items:

• Your pitch may be off, or too long, or not detailed enough.
• Your product could be too expensive, or maybe too mediocre.
• Maybe your offer has no compelling call to action.

The best way to figure this out is to share what you are doing with a trusted colleague. Don't try and figure it out in a vacuum, because that obviously has not worked given the feedback the market has given you.

Or what about this: Ask the naysayer why he or she said no. Get some constructive criticism. The important thing is to get some feedback, learn from it, change things up, and get back out there.

3. Deal with the objections. The late, great sales guru and motivational speaker Zig Ziglar once said this about sales: "Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust."

That is a lot of noes, a lot of potential objections. But by understanding that no may really mean a prospect is actually worried about some or all of Ziglar's objections, you'll be armed with the ability to handle those doubts. If you forthrightly deal with their fears or objections, whatever they may be, then a no will not necessarily be, as Regis Philbin used to say, their "final answer."

4. Make it better. I saw Chicken Soup for the Soul author Jack Canfield speak recently. Canfield shared a principle that he uses to turn maybes and noes into yeses. He calls it "10." After he gives a pitch or proposal, he asks prospects, "Was my proposal a10? If not, what would it take to make it a10 for you?"

5. Don't take it too seriously. Having the right attitude about a no can really go a long way toward getting more yeses. After all, what is a no except a prelude to the next yes? As they say, smile and dial, smile and dial. As long as you keep throwing stuff against the wall, something is bound to stick.

The sales Department is the door between the company and the market, they open and close depending on their skills and their sales strategy.

If the sales department is good, they know what they are doing when rejecting a proposal. So, as the owner, don't blame them.

If the sales department is not good, don't blame them, but blame yourself as you hired them.