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<p>A. Wait until the customer says something</p> <p>B. You ask the customer what he thinks</p> <p>C. You say anything to break the silence</p> <p>D. Something else</p>
I have been trained in the past that in negotiation, you should know what exactly is going on.
In this case we need to know who was last to talk, the last to talk is a waiting for a reaction, since silence broke I believe the last to talk will be loosing as long as the other side is being silent, the more silence the more the speculations and retreat. If I was the one starting the silence, my silence is usually a strong objection to something that has been said, the more the silence from my side the more the frustration and retreat from my opponent, this is a tactic we use to force the other party to retreat and make concessions.
silence is very very powerful if you know how to use it well.
There is no right or wrong answer for this situation. You can choose any one of the option.
I would choose option B.
I think C is better to give him time to think and take his decision .
D. Any thing else... "Kindly check what suite for you and we are available here24/7 to help you"
Option B would be better because when you ask the customer on what he thinks, then you can understand whether he/she have got the point which you were communicating the whole time.
Still if the customer do not comprehend it then try explaining again...Finally if they tell that they are not interested then leave it.
B
Option - B.
C
Amswer is A. In a negotiaiton. silence is a key element. Once you did your job, negotiated, etc... when silence occur, NEVER break it. Wait for customer to break it first !!!! otherwise you lose everything you did before...
I will tell the customer the following: " since the picture is clear now, this is my phone number of you feel interested in doing business and thank you for coming". Either the customer will give an answer or will take the business card to think again of the discussion that took place.
