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Key skills for a customer service: Lead by example/ Ability to "Read" Customers/ Clear Communication Skills/ Time Management Skills /Goal Oriented

<p>What are the other skills do you think are vital?</p>

Customer Service
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Question added by Khalid El Morchidi , Content Writer , Digital Qube Consultancy - Abu Dhabi, United Arab Emirates
Date Posted: 2014/10/10
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Samuel Pasenaje
by Samuel Pasenaje , Section in Charge , Ansar Gallery Mansoora

Get Control of myself: Never argue with the customers when they are angry, displeased or complaining. Listen and let the customer talk.I'll show my customer my care and show concern on their feelings.

Majid zia Qazi
by Majid zia Qazi , Sales agent , Max life insurance co.

Skills of using empathy in speech ,because customer care is called when there is any kind of problem or question or needs an information even complaint , that person could be aggresive, furious or angry, in that situation we have to be empathetic, so that he will be calm

sadhik hussain
by sadhik hussain , Software devoloper , GY TECHNOLOGY PVT LTD

Confidance and being patient

Asim Azaldeen Abdalrahman Mhammed
by Asim Azaldeen Abdalrahman Mhammed , Property Manager , TAAM PROPERTY

Knowledge of computer applications like ( skype - twit - messenger - outlook ) to communicate and negotiate with customers insted of phones if no answer or off ..

Subhranshu Ganguly
by Subhranshu Ganguly , Quality Analyst. , WIPRO

A good listner. Good probing skills. Beintg of cool temparament. Able to deal with irate customers and not to take it parsonally at the end of the day. It is difficult enough on the phone. But it is more difficult face to face as there is no MUTE or HOLD button to escape from the customer.

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