Does a customer care about your personality?

of course!

Personality always comes first in almost everything and is the most important!

Actually all the customer remembers is the personality of the employee he deals with. It gives him either comfort or stress. Anybody  can sell a product but not everybody can show a smile or can give comfort to clients.

Personally matters sure, However I believe the customer cares more about your attitude and the way you deal with them. Customers / Clients want value added for the products/services they receive.

Yes it does! In my openion every customer must feel he/she is a special customer for the company. and this feeling can be given by a manager or a salesman with good persnality.

Yes definitely. Personality plays a major role in customer service industry.

 

I also agree with all answers give by colleagues.

The customer service function is now a vital element of your business model.

for me yes  i always prefer to hire person who have the extrovert personality.

can communicate with people in  friendly manner. smile on face , have patience.

so i believe for customer care  only extrovert , pleasing personality can fit.

Of course, I do belief.

Personality highlights the actual characteristics of the people.

Personality is very important to the customers, it is not only about what the customers pay for, it is how they are greeted , treated and taking care of with a professional but friendly attitude , last month my sister an I went into a store to exchange an item we walked up to the customer service desk I smiled and said good morning to her , she just looked at me with a frown on her face and she did not reply , my sister look at me with raised eye brows I shrugged my shoulders , when the Customer service woman was done and handed my sister Back her money , we both said thank you at the same time wished her a good day and smiled .she never smiled never replied , I have not been back to that store . They lost2 customers in a matter of10 mins , so yes , personality is what matters , it's what keeps them comming back

The customer service function is now a vital element of your business model.

for me yes  i always prefer to hire person who have the extrovert personality.

Does a customer care about your personality?

YES, the Customer Does care!

 Success  in anything requires the right blend  of  motivation  and ability. The “want to” and the “can do”  according to Sales guru Tom Reilly. Motivation and abilities are personality traits.

At the core of the behavior are characteristics, qualities, or traits that reflect values. The values shape our attitudes and  our attitudes drive our behavior.

How well or effectively  ,we  as sales persons or customer service people or representatives of our respective organizations  at all levels interact with prospects / customers, business partners, Governmental agencies, and all other stake holders in general , decides if the organization or  business will thrive ! if the customer finds no value  in the interaction, he or she will look for an alternate choice  and moves away to a competitor.

Listening  is an art and a personality trait that has a direct bearing on customer relationship  

Philip Kotler the world renowned marketing guru said  “Good salespeople remember that they are born with two ears and one mouth. This reminds them that they should be doing twice as much listening as talking. If you want to lose the sale, make a pitch to the customer.”

By the above definition, one should listen more and talk less irrespective of whether  one is a salesman or not.

So what makes a good listener? As with any competence – a mix of mind set, knowledge and behavior.

The following personality traits affect your position with a customer/ buyer

Knowledge: your knowledge can position you as an expert. It is important to note that your customer must perceive you as a viable source of information.

Appearance: Do you look like a success? Do you dress for success? Perceived value includes personal packaging in addition to the product packaging

Use of time: customers/ buyers value there time. Your effective use of time communicates the image that you respect this valuable resource.

Personal organization : are you organized or agonized? When you make the time to organize your presentations it shows. If you can’t keep yourself together why should customers think you could pull it together for them?

Effectiveness of communications: how well do you communicate your thoughts? Do they make sense to the customer?

Quality of presentations: are your  presentations impressive? do you present a compelling reason for the customer / buyer to choose your alternative.

Passion: if you are not excited about what you offer, how can you expect the customer/ buyer to get excited?

Sincerity: customers / buyers want to trust sellers. Sincerity builds this trust. Fundamental question that your customer/ buyer asks is “ can I trust you”?

One could list out many other personality traits that have a irect bearing on customer relationship. As such, I emphatically state that your personality has a direct bearing on customer relationship Customers perceive you as either part of the solution or part of the problem

 

Customer Does care about your personality.

In my opinion, not much. Customer mostly cares about the product and its quality for which he is paying.