While reporting, in your work filed as an administrator or customer Service agent at first to whom you report? And How?

Thank you for the invitation 

Organizational Structure 

Management policies 

Factors surrounding 

All of the above affects so

To your direct manager

agreed with mr Ibrahim Hussein

to my supervisor

The person to whom the company has asked you to report. Whether he is a supervisor, manager or CEO...

To your line manager if you have otherwise to the boss.

It depends on company's chain of command, processes and procedures.

Irrespective of position, each job holder reports directly to his immediate supervisor/line manager according to company's policy & procedure.

As per each one chain of command.

Customer service administrator reporting to the Director of Marketing and Sales.

Writes a daily report about what has been done of works and about all customer inquiries and complaints.

In a big multinational co like dell, ms etc the customer service could be out sourced.  The client gives a mandeate to the BPO about the service level which includes the no of calls handled, aht. att etc.