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Speak less, note/write more & analyze later
- Believe that others will say very important things that make you do your job perfectly. So let them say it.
- Think before you say anything, this will give others time to say and you listen
- Train yourself to write down what others say, this will make you concentrate on what they say.
- Remember that others have the story, not you.
- Practice on giving others a number of minutes to say everything and you say nothing
Don’t interrupt the speaker until he or she has finished
Take notes
Avoid reactions
Focus on what the speaker is saying both verbally and nonverbally
Ask questions at the end
1. Less speak.
2. Patience.
3. Avoid noise.
4. Respect for all comments.
5. Priority to the customer.
6. Take complaint
Instead of immediately judging the person who is speaking, or coming up with a "solution" right away, just take the time to listen and to look at the situation from the other person's perspective. This will help you truly hear the person instead of forming your own opinions before you truly understand the situation at hand.
